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Remote Computer Support · Australia-wide

Computer problems? Fixed from home.

Whether you live in Queensland, Sydney, Melbourne, Hobart or Perth, we connect to your computer securely and fix it while you watch.

Download Support Call 1300 433 554
  • 5/5Customer rating
  • 20+ yrsExperience
  • $65First 15 mins
Secure sessionEncrypted end-to-end
Tech connectedFixing it while you watch

How it works · 3 easy steps

  1. Step 01

    Call us

    Ring 1300 433 554 or use the booking form to pick a time.

  2. Step 02

    Download QuickSupport

    Add our secure support app to your computer in about a minute.

  3. Step 03

    We connect & fix it

    Watch us fix the problem live. You stay in control the whole time.

Remote IT support

Get your computer fixed without leaving home

Our expert technicians securely connect to your computer and fix issues on the spot. No travel, no waiting, no hassle. We can help with:

  • Email & software problems
  • Microsoft 365 & other software help
  • Removing viruses and spyware
Book a remote session Learn more
  • 100% secure connection
  • Trusted technicians
  • Same-day support available
Senior man getting remote computer support on his laptop at home
20+years fixing
computers
Mon–Fri · 8am–5pm AEST
Senior man using his laptop at home during a remote support session

Patient & Friendly

What is remote IT support? (and when it works best)

Remote IT support means our technicians securely connect to your computer over the internet to diagnose and fix issues, while you watch or carry on with your day.

It works best when:

  • Software or apps aren't working properly
  • You're having email or Microsoft 365 problems
  • Your computer is slow or showing pop-ups or viruses
  • You need help setting up a printer, program or account

Not sure? If your computer won't turn on or has physical damage, just call us and we'll point you to the right option.

Ready when you are

Get your computer sorted today

Friendly, patient help from your own chair. Most problems fixed in one session.

Book a remote session Call 1300 433 554

For families

Helping Mum or Dad with their computer?

You don't need to be there. Book a session for them, and we'll take it from there, patiently and kindly.

Book for a parent
  1. You bookTell us what's going wrong and a time that suits them.
  2. We call themWe walk them through connecting, one step at a time.
  3. We let you knowOnce it's sorted, we'll let you know how it went.

Have a Question?

Go to FAQ

Give us a call

Message us

We're Here To Help!

Need Help With Your Computer?

Get your device repaired by the best Computer repairers on the Sunshine Coast. We offer Australia-wide Remote services and onsite repairs in Buderim and its surrounds. Give us a call on 1300 433 554, email or pop in for a visit at: 

109 Ballinger Rd, Buderim

  • Open Monday to Friday : 8AM - 5PM
Call: 1300 433 554

Remote Support

What is Remote Support?

Maybe you’re time poor, have a deadline, or maybe having a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems solved such as removing a virus infection, having software configured, troubleshooting printer problems or figuring out why your computer is running so slow!

So, whether you live in Queensland, Sydney, Melbourne there isn’t a place in Australia that we don’t support.

Our remote computer support service is perfect for people living in rural and Outback Australia, as-well as our customers who have moved away. As long as you have decent access to the Internet then our Geeks can help!

Things we can fix remotely

  • Remove viruses and spyware
  • Remove unwanted programs
  • Find missing files and documents
  • Microsoft 365 & Other Software Help
  • Troubleshoot & repair email send/receive issues
  • Configure software
  • Configure and resolve printing/scanning issues
  • Setup new email accounts

What you should know about remote support

During your appointment, one of our qualified geeks will connect to your desktop, laptop or electronic device through the internet. We use a special piece of software which allows us remote control of your device but also allowing you to see what we’re doing at all times.

At any point of the process you can ask us technical questions and we’ll be happy to answer them.

The whole process is completely safe, we’ll never ask for email passwords etc, and our remote support is uninstalled after the session, effectively removing our access once the repair is finished.

*Most things can be fixed remotely, however if your device cannot connect to the internet then you’ll need a computer technician to pay you a visit. 

How to get remote support?

Call Us

Step 1: Call us on 1300 433 554 or use the booking form (to book for a later time) to begin your remote support session.

Click The Link

Step 2: click the link bellow or any remote support button to add the Quick Support application to your desktop. 
Download

We Connect

Step 3: We then connect to your device and get the problem fixed while you watch and guide our every move.
We're Here To Help!

Need Help With Your Computer?

Get your device repaired by the best Computer repairers on the Sunshine Coast. We offer Australia-wide Remote services and onsite repairs in Buderim and its surrounds. Give us a call on 1300 433 554, email or pop in for a visit at: 

109 Ballinger Rd, Buderim

  • Open Monday to Friday : 8AM - 5PM
Call: 1300 433 554

Get In Touch

Fill out the form below and we will contact you as soon as possible!